TheTimeZone.com Hassle Free Return Policy
All of our Watches, Straps and Accessories are 100% authentic and brand new. We do not sell replicas or refurbished items. Every watch we sell is equipped with a security tag which must remain intact if you wish to return it so before you wear your watch, please make sure it is what you ordered and that it is absent of any 'Out of Box' defects. Also, please make sure the watch is to your liking because once you remove the security tag or wear or modify the watch, it is not returnable and is solely subject to the warranty provided. If you find that there is something wrong with your timepiece or it does not meet your expectations, please contact us to obtain an RFI number. After completely reading this policy, you can obtain an RFI number by sending us a request via email to Customer Service. Our return policy is as follows:
ALL customers wishing to return their purchases must first obtain a 'Return For Inspection' (RFI) number. A request for an RFI# must be made within 30 days of order delivery and be returned to us no later than 6 days after an RFI# has been issued. There is an extension to this return period during Nov 1st through Dec 31st (see holiday return policy for details). If a package arrives without the RFI# clearly visible on the outside, it will be refused by our receiving department.
Freight charges for all non-defective returns will be the responsibility of the customer. Returns must be shipped via a prepaid traceable carrier, such as UPS or FedEx. In case of loss or damage, the customer is liable.
All returns must still have the security tag affixed as it was when shipped. It must not be worn, sized, used or altered in any way. Watches showing any sign of wear cannot be returned. If they do show wear, they will be returned immediately at the customer's expense and no refund will be granted.
Special orders cannot be returned unless they are found to be defective. Special orders are marked as such.
All returns must have non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (Instruction manuals, Warranty Cards, Watch Tags, etc.) otherwise, a maximum of a 20% restocking fee will apply.
If you received a free gift with the watch you are returning, you will need to return the gift or TheTimeZone.com will charge you for the value of the gift.
If the watch is worn, visibly used or the tag is removed, you cannot return the watch. You are, however, fully protected under the warranty and must work with the warranty provider to obtain either a replacement or a repair.
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