The Time Zone
Return Policy
All of our Watches come brand new directly from the manufacturer. This means you get the full benefit of the manufacturer's warranty and a watch that is guaranteed authentic and factory-fresh. Each watch we receive is inspected upon receipt to ensure that it works and is in flawless condition. Before you wear your watch, please make sure it is what you expected and that it is absent of any "Out of Box" defects. Also, please make sure the watch is to your liking. Once you wear or modify your watch, it is no longer returnable and is solely subject to the warranties provided by the manufacturers. If you find that there is something wrong with your timepiece or it does not meet your expectations, our return policy follows and is based on the type of item you buy from us.
- Watches with a manufacturer's retail value of $2000 USD or less can be returned for a full refund less any shipping charges incurred by The Time Zone. You must contact us by phone or email to obtain a Return Merchandise Authorization Number (RMA) within 14 days of receiving your watch, or your return may be refused.(See below)
- Watches with a manufacturer's suggested retail value of more than $2000 USD are subject to 15% restocking fee.
- Any watch with a manufacturer's suggested retail value of more than $3000 USD that is not carried in-stock by The Time Zone is considered a "Special Order Item" and cannot be returned unless you receive it in a defective condition. Exceptions may be made for items which we would ordinarily carry in-stock, but are temporarily out-of-stock at the time you place your order.
- In some cases we may require a deposit for special order items. Customer deposits on special order items are not refundable, or in some cases may be subject to a 15% restock fee if the order is cancelled by the customer.
- Any item returned to The Time Zone for a refund or exchange must be in new, unworn condition in its original packaging. The packaging and tags must not be damaged in any way.
- ALL customers wishing to return their purchases must first obtain a return merchandise authorization (RMA) number. Requests for an RMA# must be made within 14 days of order delivery and be returned back to us no later than six days after an RMA# has been issued. If a package arrives without the RMA# and/or your signature is not visible on the outside, it will be refused by our receiving department.
- Freight & Insurance charges for returns will be the responsibility of the customer. You will want to insure your return for the full purchase price less taxes and shipping charges. Make sure that the shipper's insurance covers the full value of your purchase price. Many shippers have limits on their insurance values.
- Your refund will be processed as soon as we have received and accepted your returned item. Upon receiving your return, the item will be inspected by one of our Certified Watchmakers and/or Gemologists to confirm that the original item has been returned and that it is in acceptable condition. Be aware that worn or damaged items or those that have been engraved, or altered in any way will not be accepted for return. Furthermore, return packages which do not display The Time Zone RMA# (Return Merchandise Authorization Number), which are improperly packaged, or are uninsured will be refused upon receipt.
